Customer Contact Commitment
Zhengzhou Datou Hardware Products Co., Ltd. I hope that you can keep up to date with the offers and news about our products and services through email, but only if you want us to do so. Your privacy is very important to us, which is why we want to ensure that you always control how we handle your personal information. This is our customer contact commitment:
We will never provide your personal information to third parties for their own advertising purposes.
We will use your personal information to help you make the most of the services we provide.
We will ensure that our contact with you is necessary (i.e. order confirmation, shipping notification) or required (i.e. you have registered for our newsletter).
- Exclusive offers
- Details of new products and services
- Tips to help you make the most of our products and services
- Seek your feedback on how we can improve our products and services
What the policy covers
We are committed to protecting your personal data and your rights to collect, process and store it.
- Describe the nature of the personal data we collect
- Describe how and why we collect and use your personal data
- Describe when and why we will share personal data within Xdatou and with other associations
- Describe your rights and choices regarding personal data
We provide a wide range of products and services, so we want to clarify what this policy covers. This policy applies to any time you use our services. Using our service means shopping with us online, over the phone, or using any website that publishes this policy.
This policy also applies if you contact us or we contact you about our services.
Please note that our third-party vendors and companies may need to collect and use your personal data to complete your order.
Personal data we collect
The information you provide to us, including your name, address, date of birth, telephone number, email address and payment details.
Information about how you interact with our products and services, such as your order history, products added to your shopping cart, and your outstanding checkout.
Your account login details on our website.
Information about any device used to access our services, including your device brand and model, browser used, and IP address.
Information about how you interact with the electronic communication received from us, including whether the communication has been opened and whether you have clicked any link in the communication. We want to make sure that our communications are beneficial to you, so if you do not open them or click on any of the links in them, we recognize that we need to improve our services.
How and why we use personal data
We process your personal data so that we can manage your account, process your orders and refunds, and assist in solving any problems you may encounter while using our services.
Cookies help to develop and improve our products, services, stores, information systems and their security, analysis, and our communications with you.
Personalize your experience
We use information about your online browsing activities and online purchases to help us better understand you as a customer and provide tailored advice and services.
We want to make sure that our communications and advertising are relevant to your interests. We measure your response to marketing communications related to the products and services we provide to improve your customer experience.
You can change your marketing preferences at any time.
Contact and interact with you
As a customer, we want to provide you with better help, so we use personal data to provide clarification or support in response to your communications (ie, if you ask us questions via social media, please check your order information)
We may invite you to participate in customer surveys, questionnaires and other market research activities conducted by Xdatou. And the other 3 party companies.
We use your personal data to create and manage the promotions and competitions you participate in.
The life cycle of your and our information
We will keep a record of your personal information in order to provide you with high-quality and consistent services. We will keep your personal information in accordance with all applicable laws and regulations, and we will keep your information for no longer than the required time.
Sharing personal data with service providers
We work with employees, contractors, and agencies that process your personal information on our behalf. We will only share your data with service providers that meet our ethical and technical requirements for processing your data and its security. We only share information that allows them to provide services to us or enables them to provide services to you. For example, some of our service providers advertise for us online to promote our products and services, as well as the products and services of our retail partners, suppliers and third parties. Therefore, if you express your willingness to accept our marketing, you may see online advertisements that we place on the websites you visit or interactive services you use. If you have our credit card or travel cash card,
Sharing personal data with other companies
We will work with 3 other personal data RD companies in the following situations:
●If the law or municipality requires us to share personal data
●If we need to share personal data to establish, exercise or protect our legal rights (this includes providing personal data to others to prevent fraud and reduce credit risk)
●According to any agreement we may have with you, we sell or transfer (or engage in dialogue to sell or transfer) any of our transactions, rights, or requirements to an organization. If the transfer or sale is successful, the organization that receives your personal data can use it like us
●Any entity that has the right to own our business
How we protect your personal data
We are committed to ensuring the security of your data. We implement physical, electronic and procedural protection measures to protect your data.
●We protect the security of your information during transmission by encrypting it with Transport Layer Security (TLS).
●We try to minimize employees’ contact with your data. We only authorize employees who need it to perform their job duties (ie customer service).
●Before sharing your personal data with you, we will ask you to provide proof of identity.
●When confirming the payment information, we will only display the last four digits of your credit card number.
Although we take appropriate technical and organizational measures to protect your personal data, please note that we cannot guarantee the security of any personal data you transmit to us via the Internet.
The personal data we collect from you may be transferred to and stored in destinations outside the United States. It may also be processed by companies that work for us or one of our service providers outside of the United States.
We have taken appropriate protective measures to ensure that your personal data is fully protected and processed in accordance with this policy.
Marketing and market research
We will send you applicable offers and news about our products and services via email, provided that you have previously agreed to receive these marketing communications.
When you register with us, we will ask you if you are willing to receive marketing communications. You can change your marketing choices online, over the phone or in writing at any time.
We also value listening to your opinions to help us improve our services, so we may contact you for market research purposes. However, you can always choose whether to participate in our market research.
Cookies and similar technologies
Cookies are small data files that allow websites to collect and store a series of data on your desktop computer, laptop or mobile device. Cookies help us provide important features and functions on our website.
Cookies enable us to improve the way our website operates so that we can personalize your experience and allow you to make the best use of its many useful features.
Improve the performance of our website
Cookies can help us understand how our website is used, for example, by telling us if you receive an error message while browsing.
Most of the data collected by these cookies is aggregated and anonymous.
Provide relevant online advertising
Cookies used for this purpose are often placed on the other 3 party companies on our website, always with our permission. These cookies may collect information about your online behavior, such as your IP address, the websites you visit, and information about your purchase history or the contents of your shopping cart. This means that you can see the third-party company's website on our website as well as other 3 third-party advertisements. You can also see advertisements from other organizations on our website.
To help us provide online advertisements that are relevant to you, we may also combine the data we collect through your desktop computer browser cookies or other devices with other data we collect.
Measure the effectiveness of our marketing communications, including online advertising
Cookies can tell us whether you have seen a particular advertisement and how long you have seen it. This information allows us to measure the effectiveness of online advertising campaigns and control the number of advertisements displayed.
Your choice of cookies
You can use your browser settings to accept or reject new cookies and delete existing cookies. You can also set your browser to notify you every time a new cookie is placed on your computer or other device. You can find more detailed information on how to manage cookies on all websites about cookies and your online choices.
If you choose to disable some or all cookies, you may not be able to fully use our website. For example, you may not be able to add items to your shopping basket, proceed to checkout, or use any products and services that we require you to log in to.
Access your own data
You are legally entitled to access your personal data stored in our information system.
This is called a "topic access request". After the review is passed, we will provide the requested data free of charge.
Before providing your personal data to you or others on your behalf, we will require verification of your identity.
If any data we hold about you is inaccurate or out of date, you can request it to be amended.
Online opening hours
Monday to Friday: 24-hour online customer service
Address: 1500 meters west of the intersection of Miaowang Road and Gongye Road, Zhengzhou City, Henan Province China
Contact number: +86 13783531376