Shipping & Delivery
How long will it take to arrive after I place an order?
Our current average order processing time is 1-2 business days, with 7-15 business days from warehouse processing time to arrival after delivery. In some cases, delivery may be delayed. Currently, customers are experiencing delays in delivery times and tracking updates. In some cases, customers will not receive the first shipment update until the package reaches its final destination. We apologize for any inconvenience and are doing our best to ensure your order is delivered as soon as possible.
Can I track my purchases?
You can enter the tracking number sent to you by email after placing your order here to check your delivery status at any time.
To change or cancel a processed order, please contact our customer service department for assistance.
Tracking did not show any changes to my order. What does it mean?
The carrier picked up the goods from the warehouse, but the carrier did not scan the tracking label correctly when picking up the goods. Our carrier is working hard to eliminate tracking issues and delivery delays.
Which shipping company do you use?
FedEx, UPS, USP, TNT, DHL, FedEx
Do you offer expedited shipping options?
We currently do not provide expedited shipping options
Can you send my order to the mailbox of the post office?
We only ship to verified physical addresses. We do not deliver to post office boxes.
What is the warranty of the product I purchased?
You have 7 days to return the item to us in its original condition. Any modification or alteration to the product will invalidate the original warranty
What happens if I cancel the order?
If you cancel on the same day, you do not need to pay any handling fee. However, if you cancel the order at any time after the day, please do not accept the cancelled package (sometimes the RTS request fails), because you will also be responsible for returning the package. Please contact customer service for more details.
What if my item/package is damaged when it arrives?
When you receive your item, please check your item carefully. If the packaging is damaged, complete the following steps:
1) Take photos of the damage.
2) Then please send an email to Manager@xdatou.com and attach the photo immediately.
3) We will contact you directly for the next steps.
4) Do not throw away the box or packaging materials, otherwise your claim will not be approved by the shipping company.
Does my shipment require a signature when it is delivered?
Depending on the value, shipping issue or size, certain items need to be signed during transportation (direct signature required). Someone in the family needs to sign these items. These items can also be picked up and signed for at your local FedEx location, provided you contact them and make arrangements. If your order is shipped via FedEx, opening a FedEx Delivery Manager account will provide more options. When you receive the tracking information after the order is shipped, you can check the tracking information to see if it shows that a signature is required to arrange for someone to sign at that address.
How to track my order?
Once your order is shipped from our warehouse, we will send you a delivery confirmation containing your tracking number.
You can use this number to track your package on the carrier's website.
Tracking information can also be found in customer accounts on our website.
How long is the delivery time and shipping time?
All products displayed on the website are in stock and can be shipped immediately. Usually, we will ship within 2 working days. After the order is shipped, usually, the order will be delivered to you within 7-15 working days.
What should I do if my order is damaged in transit?
If your order is damaged in transit, you must notify the driver immediately so that he can indicate it on the waybill when receiving the goods. Then contact our customer service and report the problem with a picture showing the damage and packaging. Remember to unpack the carpet and inspect it to find hidden and visible damage.
How much is shipping?
We always offer at least one free shipping option. You can also choose express delivery, but an additional fee is required.
You will see more precise prices and shipping options at checkout.